Company Registration Information
- Company Name: Dongguan Yanpan Information Technology Consulting Services Co., Ltd.
- Legal Representative: Pan Zhengbi
- Phone: +86 13594568704
- Email: service@mail.ecghjkp.com
- Date of Establishment: 2024-12-12
- Unified Social Credit Code: 91441900MAE67UPT46
- Company Address: No. 68, Chaoyang 1st Street, Langbei, Changping Town, Dongguan City, Guangdong Province
Shipping & Delivery Policy
Thank you for shopping at Welcome to my shop. We are committed to delivering your quality general merchandise to New Zealand as quickly and efficiently as possible. Please review the details of our shipping process below.
Order Processing Time
All orders are processed within 1 to 2 business days after payment confirmation.
- Business Days: Refers to Monday through Friday, 9:00 AM to 6:00 PM.
- Calendar Days: Includes every day of the week (Monday through Sunday).
- Please note that we do not process or ship orders on weekends or public holidays.
Shipping Estimates & Delivery Time
Once your order has been processed and dispatched from our central warehouse, the estimated delivery time to your address in New Zealand is:
- Standard Delivery: 5 to 7 business days.
Shipping Costs
Shipping rates are calculated based on the destination and the total weight or size of the order.
Shipping costs are displayed at checkout and are included in your order total before payment.
Custom Duties and Taxes
Please be advised that all prices listed on our website exclude international taxes and customs duties.
- Responsibility: The recipient (customer) is the importer of record and is responsible for all import duties, customs fees, and local sales taxes levied by New Zealand Customs.
- Payment of these fees is necessary to release your order from customs upon arrival.
Potential Delays and Special Circumstances
While we strive to meet the delivery timelines mentioned above, please understand that "Estimated Delivery" is not a guarantee. Delays may occur due to:
- High-volume seasonal periods (e.g., Black Friday or Christmas).
- Severe weather conditions or natural disasters.
- Customs inspection procedures or unexpected logistical bottlenecks.
- Inaccurate or incomplete address information provided at checkout.
Shipping Origin
Your items are dispatched directly from our regional distribution center. This allows us to maintain a wide variety of general merchandise and ensure quality control before your package begins its journey to you.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a 14-day return and exchange policy. You have 14 calendar days from the date you received your item to request a return or exchange. Items must be in their original condition and packaging.
Contact Information
If you have any questions regarding your shipment or need assistance with an order, please contact our support team:
- Email: service@mail.ecghjkp.com
- Phone: +86 13594568704
- Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (Excluding Public Holidays)
