Company Registration Information

• Company Name: Dongguan Yanpan Information Technology Consulting Services Co., Ltd.
• Legal Representative: Pan Zhengbi
• Phone: +86 13594568704
• Email: service@mail.ecghjkp.com
• Date of Establishment: 2024-12-12
• Unified Social Credit Code: 91441900MAE67UPT46
• Company Address: No. 68, Chaoyang 1st Street, Langbei, Changping Town, Dongguan City, Guangdong Province

Thank you for shopping at Welcome to my shop. We are committed to ensuring your satisfaction with our wide range of general merchandise. If you are not entirely satisfied with your purchase, we are here to help you navigate our return, exchange, and refund process.

1. Delivery and Shipping Information

• Shipping Destination: We ship directly to New Zealand.
• Delivery Time: Most orders typically arrive within 5 to 7 business days after dispatch.
• Customs Duties and Taxes: Please be advised that all customs duties, import taxes, and related fees are the sole responsibility of the customer. These charges are determined by local authorities in New Zealand and are not included in the purchase price.

2. Return and Exchange Policy

We offer a 14-day return and exchange window. You have 14 days from the date you receive your item to request a return or an exchange.

Eligible Scenarios for Return/Exchange:

• Defective or Damaged Goods: If the product arrives broken or malfunctioning.
• Incorrect Items: If you received a different item, size, or color than what was ordered.
• Change of Mind: If the item is in its original, unused condition, with all tags and original packaging intact.

Ineligible Scenarios:

• Items showing clear signs of use or wear.
• Items missing original packaging or parts.
• Requests made after the 14-day deadline.

3. Return Shipping Costs

• Faulty/Incorrect Items: If the return is due to our error (damaged or wrong item), Dongguan Yanpan Information Technology Consulting Services Co., Ltd. will cover the return shipping costs.
• Personal Reasons/Change of Mind: For all other returns or exchanges, the customer is responsible for the return shipping fees.
• Note: The return shipping cost is based on the actual amount charged by the courier service at the time of posting.

4. How to Initiate a Return (Step-by-Step)

1. Contact Us: Email our support team within 14 days of delivery. Provide your order number and photos of the item if it is damaged.
2. Approval: Our team will review your request. Once approved, we will provide you with the specific return instructions.
3. Ship the Item: Package the item securely. You must send the return to our authorized administrative and logistics facility at: No. 68, Chaoyang 1st Street, Langbei, Changping Town, Dongguan City, Guangdong Province
4. Provide Tracking: We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Process and Timeline

• Inspection: Once your return is received at our warehouse, it will be inspected within 1 to 2 business days.
• Approval Notification: We will notify you via email regarding the approval or rejection of your refund based on the item's condition.
• Refund Method: Approved refunds will be processed immediately and credited back to your original method of payment.
• Refund Timeline: While we process the refund quickly, the time it takes for the funds to appear in your account depends on your bank or card issuer. This typically takes up to 7 business days.

6. Summary of Key Conditions

• Return Window: Exactly 14 days from delivery.
• Refund Path: Original payment method only.
• Inspection Period: 1–2 business days after receipt.
• Return Address: No. 68, Chaoyang 1st Street, Langbei, Changping Town, Dongguan City, Guangdong Province
• Shipping Responsibility: Customer pays for "Change of Mind" returns; Store pays for "Faulty" items.

Contact Us

If you have any questions regarding your order, delivery, or how to return an item, please reach out to us:

• Email: service@mail.ecghjkp.com (We respond within 48 hours on business days)
• Phone: +86 13594568704
• Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (Excluding public holidays)